pbc88's Privacy Policy

1. Introduction and Scope

pbc88 places the highest importance on its users' privacy. This privacy policy describes what information we collect about you when you use pbc88's website, mobile app, or any digital service, how that information is used, and what steps we take to keep it secure.

This policy applies to all pbc88 services, including sports betting, live casino, slot games, fishing games, and all other entertainment services. By registering an account and using our services, you agree to the terms of this privacy policy.

This policy works alongside our Terms and Conditions, and we recommend reading both documents together.

2. Information We Collect

pbc88 collects two types of information from its users — information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

This includes information you voluntarily provide when creating an account and using our services:

• Full name, date of birth, and nationality
• Email address and mobile number
• Password and security-related information
• National ID or passport details (when identity verification is required)
• Financial transaction details: bKash, Nagad, Rocket, Upay, or bank account information
• Any information provided when contacting the support team

2.2 Information Collected Automatically

When you use our platform, the following information may be collected automatically:

• IP address and geographic location (up to country or region level)
• Browser type, operating system, and device details
• Session duration, pages visited, and click activity
• Betting and gaming activity logs
• Information collected through cookies and similar tracking technologies

3. How We Use Your Information

The information collected is used for the following purposes:

3.1 Account Management and Service Delivery

Your information is used to create, verify, and manage your account. Financial information is used to process deposits and withdrawals, issue bonuses, and ensure VIP benefits.

3.2 Identity Verification and Security

We follow identity verification procedures to confirm account ownership and prevent unauthorised access or fraud. Keeping your account secure is one of pbc88's primary responsibilities.

3.3 Customer Support

Our support team provides assistance in Bengali and English via 24/7 live chat and email. Support communication records are kept to resolve issues and improve service quality.

3.4 Responsible Gaming

We are committed to upholding our responsible gaming guidelines. To this end, gaming behaviour data is reviewed so that risky behaviour can be identified and appropriate assistance provided.

3.5 Marketing and Communications

With your consent, we may notify you of new offers, bonuses, or service updates via email or mobile message. You may request to stop receiving these communications at any time.

4. Sharing Information with Third Parties

pbc88 does not sell users' personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service providers: Payment processors (such as bKash, Nagad, Rocket, Upay, and banking partners), game software providers, and technical infrastructure operators — only to the extent necessary to deliver the service.
• Legal obligations: When required to comply with a lawful order from a competent court or government authority.
• Fraud prevention: To assist relevant investigative bodies when serious suspicious activity is identified on an account.

Third-party service providers operate under confidentiality agreements with us and are required to use the information they receive only for the specified purpose.

5. Data Storage and Security

pbc88 uses industry-standard technical and organisational measures to protect your information. SSL (Secure Sockets Layer) encryption is active on our platform, keeping all data exchanged between your browser and our servers secure.

5.1 Data Retention Period

All relevant information is retained while your account is active. After an account is closed, certain information may be retained for a specified period as required by legal obligations, dispute resolution, or fraud prevention.

5.2 Security Measures

• All data is stored and transmitted in encrypted form
• Server access is strictly controlled and only authorised staff may access personal information
• Regular security audits are conducted
• Passwords are stored in hashed form — not in plain readable form
• Automated monitoring is in place to detect suspicious activity

However, it is not technically possible to guarantee 100% security when transmitting data over the internet. Users are therefore also responsible for keeping their account passwords safe.

6. Cookies and Tracking Technologies

pbc88 uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your experience of the service.

6.1 How Cookies Are Used

• Essential cookies: To maintain login sessions, remember language preferences, and ensure the core functionality of the platform.
• Analytics cookies: To understand which pages are visited most and where users encounter difficulties — used to improve service quality.
• Functionality cookies: To remember your preferences and settings and provide a personalised experience.

6.2 Cookie Controls

You can limit or disable cookies from your browser settings. However, disabling essential cookies may affect some core functions of the platform.

7. Your Rights

You have the following rights regarding your personal information. To exercise any of these rights, please contact our support team:

• Right of access: The right to request a copy of the information we hold about you.
• Right to rectification: The right to request correction of incomplete or inaccurate information held about you.
• Right to erasure: The right to request deletion of your personal information in certain circumstances, subject to legal obligations.
• Right to restrict processing: The right to request that use of your information be limited for specific purposes.
• Right to data portability: The right to receive your information in a structured, readable format.
• Right to object: The right to object to marketing communications.

Requests to exercise your rights will be completed in a timely manner after verification. To learn more about various aspects of our service, you can read our Frequently Asked Questions (FAQ) section.

8. Policy on Minors

All pbc88 services are for persons aged 21 or older only. Those under 21 are not permitted to create an account or use our services. Age is verified at account registration and additional proof of identity may be requested if needed.

If a minor has created an account in error, once this is brought to our attention the account will be closed immediately and the associated information will be deleted. We do not knowingly collect personal information from minors.

9. Changes to This Policy

pbc88 reserves the right to amend or update this privacy policy as needed. If any significant changes are made, we will notify you via your registered email address or through a notice on the platform.

The date of each version will be shown at the top of the page under "Last Updated". Continued use of the platform after changes have been made will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.

Before using our services, you may also read our About Us page, which provides details about pbc88's background and values.

10. Contact Us

If you have any questions about this privacy policy, requests regarding your data rights, or complaints, please contact us. Our support team is available 24 hours a day, 7 days a week in Bengali and English.